SP ProtocolCosmetology Treatment System
RUENBGHEAR

Questions and answers

Important information in one place

Answers about access, languages, security, plans and client documents.

SPEnglishSP Protocol5Five website languagesRU · EN · BG · HE · AR

01

Everything a professional salon needs

Connected tools use the same client and appointment data, reducing duplication and lost context.

01

Does the client need an app?

No. Confirmation, forms and consent open through protected web links.

02

Does it work on a phone?

Yes. The website and platform are responsive for modern phones, tablets and computers.

03

Are salon records separated?

Yes. Access is checked by organization and role at database and server level.

04

Can an account be deleted?

Yes. Use the deletion page or contact support; in-app deletion will be provided before store submission.

05

Does the platform charge the client’s card?

No. The salon records a payment it has received. Selecting “Card” records the payment method and does not charge a card.

06

Are WhatsApp reminders sent automatically?

Staff currently open a prepared message, send it manually and mark the task as sent. Automatic WhatsApp Business integration is not yet available.

07

What happens when a client cancels an appointment?

The client opens the link and confirms cancellation. The calendar updates automatically, the appointment is hidden and the time slot becomes available. The cancellation record is retained.